DELIVERY TERMS:
     We require a $250.00 minimum order for delivery if we are currently delivering in your area.  Minimum order requirements may be larger if your city is outside of our current delivery route.  Pet supplies, freshwater, pond (seasonal), saltwater (coming soon), birds, animals, reptiles, live foods, or frozen food are combined to meet the $250.00 minimum order requirement.  Orders that are to be delivered that do not meet the minimum order requirement will be charged $20.00 freight charge.  Of course, if you order $250.00 and we fail to fill your order completely, you will not be charged for delivery.  

ORDERS:

     Please have your order ready two days before your scheduled delivery day when your sales representative calls for your order.  For faster, more accurate order taking please place your order by our catalogue manufacturers code followed by the last 5 digits of the UPC code.  We accept Add-ons to orders until noon on the day preceding delivery.  PLEASE NOTE THAT OUR TOLL FREE LINES ARE FOR PLACING ORDERS AND ADD-ONS.  Please keep a list of things you need to add-on to your order and call us or fax us by noon the day before your delivery.  Repeated call backs for individual items disrupts our ability to make outgoing calls and take incoming orders and add-ons.  MANY THANKS TO THE MAJORITY OF OUR CUSTOMERS WHO HAVE THEIR ORDERS READY AND COMPLETE WHEN WE CALL.  For those customers who have fax machines and wish to use them to place an order, our FAX NUMBER (405)236-4019.  PLEASE MARK THE FAX TO THE ATTENTION OF YOUR SALES REPRESENTATIVE.  We run delivery trucks on a daily or weekly basis throughout Oklahoma and most surrounding states.  Call us to find out your delivery day.

NEW ACCOUNTS:
     WE REQUIRE THE FOLLOWING TO ESTABLISH A NEW CUSTOMER ACCOUNT:
LIVESTOCK BREEDERS, GROOMERS AND KENNELS:
     We will sell to ESTABLISHED livestock breeders, supplies for animals that are bred and sold to us by that breeder.  We will limit purchases to those items that can be used by the breeder for the specific animal raised for us.  Groomers and kennels will also be limited to purchases only applicable to their store business.  No exceptions will be honored without prior consent by the Vice President of Sales Nancy Malone.

CASH & CARRY CUSTOMERS:
     Come in and shop around from 10:00am until 4pm Monday through Friday.  We require all cash and carry customers to make a MINIMUM ORDER of $50.00.  We offer discounts for those customers who pick up orders at our warehouse in Oklahoma City.  To be eligible for those discounts, orders should be called in 24 hours prior to being picked up.  You may, of course, add-on to your order or pick out livestock items while you are here.  Allowing us to pull those items that you know you will need before you get here will help us speed you on your way.  If you plan on shopping, PLEASE NOTE THAT WE NEED TO CLOSE OUR COMPUTERS OUT TO WALK-INS AT 4:PM.  Please arrive early enough to complete your shopping before that time.
CASH & CARRY DISCOUNTS
$200-$4.99
3%
$500-$999
5%
$1,000-$1,499
10%
$1,500-^
15%
     Discounts will not be applicable to those items already on special or discounted.  Those items will, however, contribute to the total dollar amount used in determining the discounts.

RETURNS:
     ONCE MERCHANDISE IS DELIVERED AND ACCEPTED.  IT MAY BE RETURNED FOR FULL CREDIT ONLY IF IT IS DEFECTIVE.      PLEASE NOTE:  WE WILL NOT GIVE CREDIT ON CRACKED AQUARIUMS.  PLEASE CHECK ALL AQUARIUMS BEFORE YOU LEAVE QUALITY PETS OR OUR DRIVER LEAVES YOUR STORE.  MERCHANDISE BROKEN AT YOUR STORE IS NON-RETURNABLE.  We do not sell our merchandise on a guaranteed sales basis.  Other than defective merchandise, no returns are allowed.  We suggest if you special order merchandise for your customers, that you get a 20% non-refundable deposit before you place the order.  In special circumstances approved in advance by a sales representative, we may allow some items to be returned.  There will be a 20% re-stocking fee applied to all non defective items. OUR DRIVERS ARE NOT ALLOWED TO PICK UP NON DEFECTIVE MERCHANDISE FOR CREDIT WITHOUT PRIOR APPROVAL FROM YOUR SALES PERSON.  You should also make sure that your sales person has all of the information to insure issuing of proper credit.  Give this info to them with your order.  Credit may be delayed until the following week.  Ask your sales representative if you have any questions.  

PACKS/DEPOSITS:
     Freshwater fish are priced based on minimum quantity purchases.  Smaller quantities will be up-charged at the rate of $0.50 per bag for each bag of fish that does not meet the minimum requirements.  Frozen orders of less than twelve pieces will be charged a packing charge of $3.00.  We charge a deposit on animal crates from our bird and animal department that is fully refundable upon return of the crates.

HOLIDAYS:
We are closed for Thanksgiving, Christmas, New Years Day, and the 4th of July.  Normal hours apply on all other holidays, unless otherwise notified.

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QUALITY PETS, INC. IS LOCATED AT 1501 S. AGNEW, OKLAHOMA CITY, OK 73118 1-800-880-PETS
© Quality Pets, Inc. 2004