DELIVERY TERMS: We require a $250.00 minimum order for delivery if
we are currently delivering in your area. Minimum order requirements
may be larger if your city is outside of our current delivery route. Pet
supplies, freshwater, pond (seasonal), saltwater (coming soon), birds, animals, reptiles, live foods, or
frozen food are combined to meet the $250.00 minimum order requirement. Orders
that are to be delivered that do not meet the minimum order requirement will
be charged $20.00 freight charge. Of course, if you order $250.00 and
we fail to fill your order completely, you will not be charged for delivery.
ORDERS: Please have your order ready two days before your
scheduled delivery day when your sales representative calls for
your order. For faster, more accurate order taking please place your
order by our catalogue manufacturers code followed by the last 5 digits of the UPC code. We
accept Add-ons to orders until noon on the day preceding delivery. PLEASE
NOTE THAT OUR TOLL FREE LINES ARE FOR PLACING ORDERS AND ADD-ONS. Please
keep a list of things you need to add-on to your order and call us or fax
us by noon the day before your delivery. Repeated call backs for individual
items disrupts our ability to make outgoing calls and take incoming orders
and add-ons. MANY THANKS TO THE MAJORITY OF OUR CUSTOMERS WHO HAVE
THEIR ORDERS READY AND COMPLETE WHEN WE CALL. For those customers who
have fax machines and wish to use them to place an order, our FAX NUMBER
(405)236-4019. PLEASE MARK THE FAX TO THE ATTENTION OF YOUR SALES REPRESENTATIVE.
We run delivery trucks on a daily or weekly basis throughout Oklahoma
and most surrounding states. Call us to find out your delivery day.
NEW ACCOUNTS: WE REQUIRE THE FOLLOWING TO ESTABLISH A NEW CUSTOMER ACCOUNT:
A state sales tax permit number in the state of establishment.
A listed business telephone that is pet industry related.
A retail store front location with a sign that sells pet supplies.
A cashier's check, money order, visa, master
card, or cash is REQUIRED for the FIRST THREE ORDERS, then a company check
on delivery is acceptable.
A $45.00 non sufficient funds fee will be
assessed for all returned checks. In addition, no further orders will
be accepted until outstanding charges and invoices have been paid. Any
customer with two checks returned for insufficient funds during a one year
period will revert back to cash or certified funds for all further deliveries.
All invoices are to be paid upon delivery.
LIVESTOCK BREEDERS, GROOMERS AND KENNELS: We will sell to ESTABLISHED livestock breeders, supplies
for animals that are bred and sold to us by that breeder. We will limit
purchases to those items that can be used by the breeder for the specific
animal raised for us. Groomers and kennels will also be limited to
purchases only applicable to their store business. No exceptions will
be honored without prior consent by the Vice President of Sales Nancy Malone.
CASH & CARRY CUSTOMERS: Come in and
shop around from 10:00am until 4pm Monday through Friday. We require
all cash and carry customers to make a MINIMUM ORDER of $50.00. We
offer discounts for those customers who pick up orders at our warehouse in
Oklahoma City. To be eligible for those discounts, orders should be
called in 24 hours prior to being picked up. You may, of course, add-on
to your order or pick out livestock items while you are here. Allowing
us to pull those items that you know you will need before you get here will
help us speed you on your way. If you plan on shopping, PLEASE NOTE
THAT WE NEED TO CLOSE OUR COMPUTERS OUT TO WALK-INS AT 4:PM. Please
arrive early enough to complete your shopping before that time.
CASH & CARRY DISCOUNTS
$200-$4.99
3%
$500-$999
5%
$1,000-$1,499
10%
$1,500-^
15%
Discounts will not be applicable
to those items already on special or discounted. Those items will,
however, contribute to the total dollar amount used in determining the discounts.
RETURNS: ONCE MERCHANDISE IS DELIVERED AND ACCEPTED. IT
MAY BE RETURNED FOR FULL CREDIT ONLY IF IT IS DEFECTIVE.
PLEASE NOTE: WE WILL NOT GIVE CREDIT ON CRACKED AQUARIUMS. PLEASE
CHECK ALL AQUARIUMS BEFORE YOU LEAVE QUALITY PETS OR OUR DRIVER LEAVES YOUR
STORE. MERCHANDISE BROKEN AT YOUR STORE IS NON-RETURNABLE. We
do not sell our merchandise on a guaranteed sales basis. Other than
defective merchandise, no returns are allowed. We suggest if you special
order merchandise for your customers, that you get a 20% non-refundable deposit
before you place the order. In special circumstances approved in advance
by a sales representative, we may allow some items to be returned. There
will be a 20% re-stocking fee applied to all non defective items. OUR DRIVERS
ARE NOT ALLOWED TO PICK UP NON DEFECTIVE MERCHANDISE FOR CREDIT WITHOUT PRIOR
APPROVAL FROM YOUR SALES PERSON. You should also make sure that your
sales person has all of the information to insure issuing of proper credit.
Give this info to them with your order. Credit may be delayed
until the following week. Ask your sales representative if you have
any questions.
PACKS/DEPOSITS: Freshwater fish are priced based on minimum quantity
purchases. Smaller quantities will
be up-charged at the rate of $0.50 per bag for each bag of fish that does
not meet the minimum requirements. Frozen orders of less than twelve
pieces will be charged a packing charge of $3.00. We charge a deposit
on animal crates from our bird and animal department that is fully refundable
upon return of the crates.
HOLIDAYS: We are closed for Thanksgiving, Christmas, New Years Day, and the 4th
of July. Normal hours apply on all other holidays, unless otherwise
notified.
